ITIL Certification Training
ITIL Certification Outline
Continual Service Improvement
The objective of the training programs regarding all ITIL is to train you on all the above modules.
Service Strategy ITIL Curriculum
More to do with the Service Strategy part and includes how to prepare the financial modules for IT services. Need to take into account Return on Investment and build on a strategy that is aligned with best business practices.
Service Design ITIL Curriculum
Service Design is all about the design phase of the service. Hence you need to be tested on the capacity management, resource management and service management. This module will test your skills in terms of your understanding of how and where to get the resources to design the requirements. In order to better understand you will need to be aligned with the known parameters and thresholds.
Service Transition ITIL Curriculum
Before any development is released into the real live world, there are certain parameters and activities that need to be clearly marked, executed and implemented. Hence in service transition ITIL module, IT professionals will be tested on validation, release management skills and change management.
Service Operations ITIL Curriculum
When services are rendered, you will need the resources and skill set to ensure uptime and service availability.
Continous Service Improvement ITIL Curriculum
Nothing can be left for change. So, customer service improvement is another critical component of the training . you will be tested on quality mind how to improve serve through quality initiatives.
ITIL Training Course
ITIL training course will be optimized to update the students on the main principles and sub modules in each of these 5 ITIL areas. The ITIL Training course will focus on improving the skill sets for each domain and enabling the students to perform and pass the examination.